Shipping policy
Shipping & Delivery
At VaseLoft, we aim to make your shopping experience simple and transparent.
Order Processing
Orders are generally processed within [1–3] business days after successful payment confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery time: [5–7] business days, depending on the delivery location and product availability. Remote locations may require additional delivery time. The estimated delivery date shown at checkout or communicated after placing your order is indicative and may vary due to circumstances beyond our control.
Tracking
Once your order has been dispatched, you may receive tracking details through email, SMS depending on the information provided during checkout.
Delayed Orders
Occasionally, deliveries may be delayed because of:
- Weather conditions
- Logistics disruptions
- Public holidays
- Natural events
- Incorrect/incomplete address
- Remote delivery locations
- Operational issues with courier partners
If your order is significantly delayed, please contact our customer support team.
Incorrect Address
Customers are responsible for providing an accurate and complete delivery address. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
Damaged Package
If your package appears visibly damaged at the time of delivery, please photograph/video the package before opening it and contact us as soon as possible. For damaged products, photographic/video evidence may be required to process the claim.