Refund policy

Returns & Exchanges

We want you to be happy with your VaseLoft purchase.

Due to the nature of our products and their packaging requirements, returns and exchanges are accepted only under eligible circumstances.

Eligible Returns

You may request a return/exchange if:

• You received a damaged product
• You received an incorrect product
• The product received is materially different from what was ordered
• The product has a manufacturing defect

The issue should be reported within 48 hours of delivery.

Unboxing Video

For fragile products, we strongly recommend recording a continuous unboxing video immediately after receiving the package. This helps us verify any damage that may have occurred during transportation.

Non-Returnable Situations

Returns may not be accepted for:

• Change of mind
• Incorrect colour preference after delivery
• Incorrect size selected by the customer
• Products damaged after delivery due to customer handling
• Products modified or altered by the customer
• Normal variations in colour, texture or finish that are inherent to the product/material
• Products used, washed or otherwise damaged after delivery

Return Process

To request a return or exchange, contact us at:
Email: vaseloft@gmail.com

Please provide:

• Order number
• Name and contact number
• Photographs of the product
• Photographs of the packaging
• Unboxing video, where applicable
• Description of the issue

Our team will review the request and inform you about the next steps.

Refunds

Approved refunds will be processed to the original payment method or through another method permitted under applicable law. The time taken for the refund to reflect in your account may depend on your bank/payment provider. 4-5 days of refund time.

Important

This policy is subject to applicable consumer protection laws and does not limit any rights available to customers under applicable law.